Pain Point #2 - People Issues
It doesn’t take long running a business to realize that 80% of your energy is poured into leading and managing people. Your entrepreneurial spirit can get drained and diverted away from the value-add vision that compelled you to set out in the first place.
The difference between success and failure is found in your ability to harness the human energy in the building. Capturing and coordinating employee energy makes for a brilliant business that hits its numbers and reaches its goals.
Imagine getting 100% of your leadership team on the same page with where you’re going and how you plan to get there, executing on that vision with real discipline and accountability, and beginning to truly work together as a cohesive, functional team that enjoys spending time together.
If this resonates with you and want to solve your People Issues and make them go away forever, head to your whiteboard or notepad and do this simple exercise:
Outline the 5-7 major, ongoing functions/jobs for each role (be specific, and estimate how much time per day/week each function/job is expected to take)
List out the 3-5 top value-add priorities for each role to be completed over the next 90 days (be sure to write them as SMART, i.e. specific, measurable, action-based, realistic and time-bound)
Identify the 1-3 weekly numbers for each role that would demonstrate success (i.e. what numbers are they focused on changing, e.g. # of calls made, service lead time, customer escalations, etc). Later on you can set goals for these numbers, but just start with tracking the right activities.
Download a free copy of Traction (chapter 1) to finish solving your People Issues at the root and start getting what you want from your business.